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Complaints process:

What happens to my complaint?

Complaint process


• You will receive an acknowledgement and a reference number once we receive your completed forms.

• You will be invited to supply further information or make further comments should the Tribunal deem it necessary.

• If your complaint/claim falls within the Tribunal’s jurisdiction, we will contact the organisations you have complained about and will request they provide any information relating to you and/or the details of your complaint/claim. All organisations under the Tribunal’s jurisdiction are obliged by RIPA to provide this information.

• The Tribunal will then consider all the information before them. If they consider they have all the information required to make a determination, then they may do so, and inform the you of the outcome. If not, they can demand more information, a meeting or inspection of files held by the organisation concerned. They may also invite you to provide more information, should it be necessary.

• The Tribunal can and does hold oral hearings, but is under no obligation to do so. If the Tribunal decides a hearing is appropriate in your case and at which your attendance is required and permitted, you will be informed as soon as possible.

• If the Tribunal decides that there has been contravention of the legislation and the organisation concerned has not acted reasonably, they may uphold your complaint. Remedial measures such as the quashing of any warrants,destruction of any records held or financial compensation can and are imposed at the Tribunal’s discretion.

If the Tribunal finds no contravention of the legislation, or finds that an organisation has acted reasonably, then it cannot uphold a complaint or claim.

This may mean that any conduct has been properly authorised and guidelines complied with, or that the Tribunal are satisfied that the conduct complained of has not taken place.


Download Forms

The above claim and complaints forms are in Adobe's Acrobat Portable Document Format (PDF) and can be completed, saved and returned to us via e-mail with a computer. You will need Adobe Acrobat Reader installed on your computer to read and complete the forms (available from the Adobe web site). Alternatively, you can complete the form by hand and post to: The Investigatory Powers Tribunal, PO Box 33220, London, SW1H 9ZQ