Procedures
Upon receiving your completed forms, you will receive an acknowledgement and a reference number.
If the Tribunal feels that more information is required from you in order to clarify any issues, you will be invited to supply further information or make further comments.
If your complaint/claim falls within the Tribunal’s jurisdiction, the organisations you have complained about will be contacted and ordered to provide any information relating to you and/or the details of your complaint/claim. All organisations under the Tribunal’s jurisdiction are obliged by RIPA to provide this information.
The Tribunal will then consider all the information before them. If they consider they have all the information required to make a determination, then they may do so, and inform the complainant of the outcome. If not, they can demand more information, a meeting or inspection of the organisation concerned, or invite you to provide more information, should you wish to do so.
The Tribunal can hold oral hearings, but are under no obligation to do so. If the Tribunal decides a hearing is appropriate in your case at which your attendance is required and permitted, you will be informed.
If the Tribunal decides that there has been contravention of any relevant legislation and the organisation concerned has not acted reasonably, they may uphold your complaint. Remedial measures such as the quashing of any warrants,destruction of any records held or financial compensation, may be imposed at the Tribunal’s discretion.
If the Tribunal finds no contravention of the legislation, or finds that an organisation has acted reasonably, then they can not uphold a complaint or claim.
This may mean that any conduct has been properly authorised and guidelines complied with, or that the Tribunal are satisfied that the conduct complained of has not taken place.
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